Return & Refund Policy

At Parts and Pedals we want you to be happy with your purchase. This policy explains how and when you can return an item and how refunds are handled. It applies to all orders placed on partsandpedals.com.

Return window

You may request a return within 30 days of delivery. This applies both to change-of-mind (buyer’s remorse) returns and to items that arrive defective, damaged, or not as described.

Condition of returned items

For change-of-mind returns, items must be unused, in their original condition, and returned in the original packaging with all accessories, manuals, and included parts. Items showing signs of use, wear, or missing components may be refused or subject to a reduced refund.

Return shipping costs

Change-of-mind returns: the customer is responsible for return shipping. Because many of our products are large or shipped by freight, return shipping can be significant; we will confirm the cost before you commit to the return.
Defective, damaged, or incorrect items: Parts and Pedals covers all return shipping, and we will arrange a replacement or a full refund at your choice.

We do not charge a restocking fee.

How to start a return

Email sales@partsandpedals.com with your order number and the reason for the return. We will reply with return instructions and, where applicable, a return shipping label or the return address. Please do not ship items back before contacting us.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days of inspection. Depending on your bank or payment provider, it may take additional time for the refund to appear.

EU customers — statutory right of withdrawal

If you are a consumer in the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, in addition to the 30-day policy above. To exercise this right, contact us at sales@partsandpedals.com.

Contact

All return and refund enquiries: sales@partsandpedals.com.

This policy does not affect your statutory consumer rights.